Oak Ridge Trust Bank Company Policy

Oak Ridge Trust Bank is committed to providing exceptional financial services while maintaining the highest standards of integrity and professionalism. This Company Policy outlines our core values, business practices, and commitment to our customers.

Our Commitment to You

• Customer Focus: We prioritize the needs and satisfaction of our customers.
• Financial Security: We safeguard your financial information with advanced security measures.
• Ethical Conduct: Our employees adhere to the highest ethical standards.
• Community Involvement: We actively contribute to the well-being of our community.

Key Policies

• Privacy Policy: Details how we collect, use, and protect customer information.
• Security Policy: Outlines our security measures to safeguard customer accounts and data.
• Account Opening and Verification: Specifies the requirements for opening accounts and verifying customer identity.
• Deposits and Withdrawals: Describes the procedures for depositing and withdrawing funds.
• Fees and Charges: Clearly outlines all fees associated with bank accounts and services.
• Dispute Resolution: Explains the process for resolving customer disputes.
• Customer Complaints: Provides information on how to lodge a complaint and our commitment to addressing it.

Additional Policies

• Loan Policies: (if applicable)
• Investment Policies: (if applicable)
• Online Banking and Mobile Banking: (if applicable)
• Electronic Communications: (if applicable)
• Anti-Money Laundering (AML) and Counter-Terrorism Financing (CTF): (if applicable)